Privacy Policy

Introduction
Fastpack Distribution Ltd trading as Fast Pack Charcoal is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, process, and protect your personal information when you visit our website, contact us, place orders, request wholesale information, arrange deliveries, or interact with our services.

We are committed to handling personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy legislation.
By using our website or services, you agree to the terms outlined within this Privacy Policy.

Company Information
Fastpack Distribution Ltd
Unit 14, Great Horton Road
Bradford, BD7 4ED
Email: FastpackD@gmail.com
Phone: 07548 238039
Information We May Collect
We may collect and process personal and business information including:

• Full names

• Business names

• Email addresses

• Telephone numbers

• Billing addresses

• Delivery addresses

• Order information

• Purchase history

• Wholesale enquiry information

• Delivery instructions

• Communication records

• Website usage information

• Device and browser information

• IP addresses
   

We only collect information necessary for providing our services, processing enquiries, fulfilling deliveries, improving customer support, and maintaining business operations.
How We Use Your Information

Your information may be used for:

• Processing wholesale and retail orders

• Responding to enquiries

• Managing deliveries and collections

• Providing customer support

• Organising nationwide distribution

• Maintaining business records

• Improving our website and services

• Preventing fraud or misuse

• Complying with legal obligations

• Managing commercial trade relationships

We do not sell personal information to third parties.

Lawful Basis For Processing
Under UK GDPR, we process personal information based on legitimate business interests, contractual obligations, legal compliance requirements, and customer consent where applicable.

This may include processing information necessary for:

• Delivering products

• Managing customer accounts

• Handling wholesale supply enquiries

• Responding to customer communications

• Maintaining commercial records

• Meeting tax and legal obligations
   

Website Usage & Cookies
Our website may use cookies and similar technologies to improve website functionality, analyse visitor traffic, enhance user experience, and help us understand how visitors interact with our website.
Cookies may collect non sensitive technical information including browser type, device information, approximate location data, pages visited, and website interaction behaviour.
Users can manage or disable cookies through their browser settings. Disabling cookies may affect website functionality.
Marketing Communications

If you contact Fastpack Distribution Ltd or submit an enquiry, we may occasionally contact you regarding:

• Wholesale supply information

• Delivery updates

• Product availability

• Business services

• Commercial enquiries

You may request to stop receiving communications at any time by contacting us directly.
Data Storage & Security
Fastpack Distribution Ltd takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, disclosure, or alteration.
However, no online transmission or storage system can ever be guaranteed completely secure, and customers acknowledge that information transmitted online is done at their own risk.
Personal information is only retained for as long as reasonably necessary for business, legal, accounting, operational, or regulatory purposes.
Sharing Information
We may share limited information with trusted third parties where necessary for business operations including:

• Delivery providers

• Logistics companies

• Payment providers

• Accountants

• Legal or regulatory authorities where required by law
   

We only share information necessary for operational purposes and do not authorise third parties to use personal data for unrelated marketing purposes.

Wholesale & Commercial Customers
Commercial customers including wholesalers, restaurants, supermarkets, cash and carries, distributors, and trade partners acknowledge that business contact information may be retained for operational communication, repeat supply arrangements, invoicing, logistics coordination, and commercial relationship management.
Customer Rights

Under UK data protection legislation, customers may have rights including:

• Requesting access to personal data

• Requesting correction of inaccurate information

• Requesting deletion of personal information where legally applicable

• Requesting restriction of processing

• Objecting to certain processing activities

• Requesting transfer of personal information where applicable

Requests relating to personal information should be submitted directly using the contact details below.

External Links
Our website may contain links to external websites or third party services. Fastpack Distribution Ltd is not responsible for the privacy practices, content, or security of external websites outside our control.
Children’s Privacy

Our services are intended for business and general commercial use and are not specifically directed toward children under the age of 18. We do not knowingly collect personal information from children.

Changes To This Privacy Policy
Fastpack Distribution Ltd reserves the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes. Updated versions will be published on this page.
Contact Information
For questions regarding this Privacy Policy, data protection requests, or privacy related enquiries, please contact:
Fastpack Distribution Ltd
Email: FastpackD@gmail.com
Phone: 07548 238039
Address: Unit 14, Great Horton Road, Bradford, BD7 4ED